We are really excited to announce the launch of our latest online customer service feature - Live Chat Support.

Using Live Chat Support will allow us to be closer to our customers than ever before, providing on-demand help and advice, ranging from website and job queries, to technical support for our customers and fellow tradesmen.

We’ll be testing this feature out in real time over the next 5 weeks providing 24/7 live support, before fully rolling-out the feature across our business from 1st July 2020.

The Live Chat Support feature is accessible by clicking the blue button titled ‘Chat’ on the bottom-right of any page on our website, and will subsequently connect you with one of our plumbing and heating engineers who will provide free advice and support.

We hope this feature can create a clean convenient way to interact with our business, and provide a great customer experience.