We recognise the increased uncertainty that coronavirus (COVID-19) is causing, and continue to monitor government guidelines to determine changes to the level of risk and assess all new information.

If you have been advised by a health professional or employer to self-isolate due to the worldwide COVID-19 outbreak we would kindly request that you make our Office aware prior to an engineer visit - The safety of our customers and employees is our highest priority. Guidance has been issued to all our engineers on precautions in the workplace, in customers’ homes and places of work. We have also issued policies on travel restrictions, meetings, events and self-isolation in line with government advice.

• From Monday 16th March all customers will be asked whether they are under any restrictions due to coronavirus, and if they are, we will adequately prepare the attending engineer to reduce the risk of transmission during the visit.

• The online booking system will be updated to prompt customers to confirm that they are free from COVID-19 symptoms and have not been advised to self-isolate.

• Currently, we are fulfilling all maintenance, breakdown and installation calls, and will keep you updated if this changes.

If you have any questions or need to get in touch, please contact the Helpdesk on 01420 767373 or via email helpdesk@embassygas.com