12 YEAR WARRANTY ON INTERGAS BOILERS!

We’re pleased to announce that we are now able to offer an amazing 12 years warranty on our Intergas Xclusive Boiler installations as standard, and 9 years warranty on our Intergas HRE Boiler installations!

Intergas Heating are a Dutch boiler manufacturer with a 50-year history of making ground-breaking advances in boiler technology and they’ve been very successful at doing this thanks to an ingenious feature of every Intergas boiler: the two-in-one heat exchanger, the heart of the boiler. Its design is so innovative it has never been changed since its 1996 launch and remains in a class of its own. For you the benefits are many. By only having one heat exchanger, it is more efficient at using less fuel to generate the required heat output than other boilers. In fact, Intergas boiler’s routinely lower emissions by 20% and shave up to a further 5% off energy bills over all other condensing boilers in the UK. If you’re looking for a boiler that won’t let you down (the heat exchanger has never had a single mechanical failure in it’s history) but operates at the very highest level of efficiency year in, year out.

To get your instant Intergas Boiler Quotation please click here

The Green House Grant Scheme - All you need to know!

The Green house grant scheme is a £2b pound funding to create and retain jobs as well as contribute to our net zero carbon target by 2050.

Householders can claim up to a maximum £5k of funding for a number of eligible improvements, whilst low income householders can claim up to £10k. The funding will provide up to 2/3rds of the installed improvement or measure with the householder providing the other 1/3rd.

FURTHER DETAILS:

The scheme is broken into two levels of carbon reducing measures;

Primary measures comprise of the following insulation measures, solid wall, cavity wall, underfloor, loft, room in a roof and park home. Primary measures also consist of the following low carbon heat measures, ground source Heatpump, air source Heatpump or solar thermal.

Secondary measures comprise of, draught proofing, windows and doors and the following heating controls and upgrades; appliance thermostats, hot water cylinder thermostats and insulation, smart heating controls, delayed start thermostats, thermostatic radiator valves and zonal controls.

So long as there is at least one primary measure installed householders can claim upto the same amount to fund a secondary measure.

To obtain the grant the householder must appoint a Trustmark or MCS registered installation company via the Simple Energy Advice website.

Boilers are not eligible for funds.

The scheme commences in September and the target is to spend the £2b amount by March 2021.

Source: Courtesy of Bosch Thermotechnology Ltd

Feedback with Trustpilot

Feedback is important to us - and since October 2019 we have been collecting reviews from our customers to better understand how we are performing via our internal feedback integrations.

We want you to see what others are saying. We’re totally transparent. We want you to know you’re in safe hands, using the testimony of others.

So, as of today Friday 5th June, we have launched our new Trustpilot integration, to showcase the reviews that we receive from our customers - we feel Trustpilot offers the ideal platform to collect, manage and present our reviews, and we hope as many customers as possible will help us improve our services by providing constructive feedback, and help others make an informed choice when using our services.

Feedback requests will be sent to our customers automatically using a back-end integration with our job management software on completion of every job, with each customer only being asked to provide a review once in each 3 year period.

We will soon be intergrating Trustpilot into our website, and we’ll post any future updates in our News page.

Live Chat Support Launched

We are really excited to announce the launch of our latest online customer service feature - Live Chat Support.

Using Live Chat Support will allow us to be closer to our customers than ever before, providing on-demand help and advice, ranging from website and job queries, to technical support for our customers and fellow tradesmen.

We’ll be testing this feature out in real time over the next 5 weeks providing 24/7 live support, before fully rolling-out the feature across our business from 1st July 2020.

The Live Chat Support feature is accessible by clicking the blue button titled ‘Chat’ on the bottom-right of any page on our website, and will subsequently connect you with one of our plumbing and heating engineers who will provide free advice and support.

We hope this feature can create a clean convenient way to interact with our business, and provide a great customer experience.

New Service Booking Journey under construction

Over the past few weeks, we’ve been working hard to make improvements to our booking system when organising a Boiler/Appliance Service. We’re making the new customer journey quicker, and easier to understand, so that all of the essential information is collected during the booking process and added to the job information for our operatives. We’re also streamlining the pricing rates to provide better value for money when combining additional appliances and add-ons.

The update will be live 1st June 2020 and further updates will be provided nearer the time.

Keep an eye out for exciting new features that will be introduced later this year!

Boiler Service or Safety Inspection? - What's the difference?

There is often confusion as to the differences between a routine boiler service and a gas safety inspection - this is especially the case for landlords who have additional legal duties.

HSE guidance notes confirm that although related, they are quite distinct procedures and that, ‘It should NOT be assumed that an annual service meets the safety inspection requirement, or that a safety inspection on its own will be sufficient to provide effective maintenance.’

Gas Safety Inspection

Landlords have a duty to have a gas safety inspection carried out annually and a certificate issued as evidence that the gas appliance(s) and flue(s) have been safety tested. There is no such legal duty for homeowners to have their gas appliances safety checked in the same way (unless, for example, the property is shared with lodgers, students or live-in staff)

A gas safety inspection comprises a series of checks as determined in Regulation 26(9) the Gas Safety (Installation and Use) Regulations 1998 which specifies the gas matters to be covered. Whilst these checks satisfy a landlord’s responsibility to have an annual safety inspection carried out, they don’t necessarily satisfy the duty to adequately maintain equipment.

Annual boiler service

An annual boiler service comprises a different process to a gas safety inspection and is usually prescribed in the specific manufacturer’s instructions. Whilst landlords often ignore a maintenance survey (believing only a gas safety inspection is required), it is more common for homeowners to have an annual maintenance service carried out, despite the fact that there is no legal requirement to do so.

Effective maintenance of appliances usually involves an ongoing programme of regular periodic inspections, together with any necessary remedial work. In the absence of specific manufacturer’s instructions, effective maintenance should include as a minimum: an examination of the physical condition and safe functioning of the appliance(s), installation pipework, ventilation and any flue for deterioration, carrying out performance tests, and taking any necessary remedial action

What are the risks of unsafe gas appliances?

Three main risks can arise from having an unsafe gas appliance in your home:

Gas leaks - A gas leak can cause fires or explosions. If you think you can smell gas, then you’ll need to call your emergency service provider immediately on 0800 111 999. During a gas safety inspection, a Gas Safe registered engineer will do a visual inspection of pipework and an optional tightness test to confirm there aren’t any gas leaks.

Fires and explosions - Safe appliances burn gas in a controlled way, but a faulty appliance or pipework may leak gas which can then be ignited, causing a fire or explosion.

Carbon monoxide poisoning - Carbon monoxide (CO) is a highly poisonous gas that can be especially deadly because you can’t see, taste or smell it. We also highly recommend getting your gas pipework inspected at the same time as your annual gas safety inspection. As a landlord, it is also the law to maintain pipework.

What are the warning signs?

Look out for these signs. If you spot any of them, you’ll want to get your gas appliance serviced straight away:

  • Your appliance isn’t working properly

  • It produces a floppy yellow flame rather than a crisp blue one

  • Black/brown marks on or around the appliance

  • The boiler pilot light keeps going out

  • Increased condensation inside the windows

That’s not to say that you should wait for these signs to appear before booking an appliance service; check your gas appliances’ manufacturer guidelines to find out how often a service is recommended. If you haven’t got access to these, we’d recommend an annual service - unless a Gas Safe registered engineer suggests otherwise. While an annual gas safety inspection will make sure your gas appliances are working as they should be, an appliance service, as a minimum, is what you’ll need from a Gas Safe registered engineer if you notice any of the warning signs which point to an unsafe appliance.

(Re)Open for Business!

We'll be re-opening our services to the general public from 4th May 2020, offering our full range of job types for the first time since lockdown began on 24th March - We'd like to thank our customers for their patience whilst we ran a limited service, ensuring that our most vulnerable customers were able to access priority response from our dedicated breakdown repair teams, whilst continuing to support our insurance and contract customers.

We kindly ask our customers to inform our Office prior to your appointment if anyone at the site address has had a positive test for COVID-19, are showing symptoms, or are self-isolating, so we can all continue to work safely.

The booking system is now live to take online bookings once again via our Book a Job page on our website (top right)

Limitations to our usual services

Embassy Gas, Limitations to Services - 24 March for 30 Days

Following the Prime Minister's statement and to protect the wellbeing of our colleagues and customers, we've taken the decision to reduce our services to emergency breakdown and repair work only from 8am 24 March 2020, for 30 days, whilst we seek further clarification and guidance from the government regarding key worker classification. 

Our industry is doing everything it can to persuade the UK government that we are an essential business sector by providing an invaluable service by keeping people warm and dry and with hot and cold running water.

The online ‘Book a Job’ tool has been updated to reflect these changes.


We apologise for any inconvenience this may have caused you or your business.

We will update this message as soon as possible.

Job Cancellations

During the current Coronavirus outbreak, there will inevitably be times where our customers are faced with the prospect of having to cancel their job appointment due to self-isolation, or simply to reduce the risk of transmission - if you need to cancel your appointment, please contact the helpdesk as soon as possible on 01420 767373 or email us at helpdesk@embassygas.com

COVID-19 / Coronavirus Update

We recognise the increased uncertainty that coronavirus (COVID-19) is causing, and continue to monitor government guidelines to determine changes to the level of risk and assess all new information.     

If you have been advised by a health professional or employer to self-isolate due to the worldwide COVID-19 outbreak we would kindly request that you make our Office aware prior to an engineer visit - The safety of our customers and employees is our highest priority. Guidance has been issued to all our engineers on precautions in the workplace, in customers’ homes and places of work. We have also issued policies on travel restrictions, meetings, events and self-isolation in line with government advice.  

• From Monday 16th March all customers will be asked whether they are under any restrictions due to coronavirus, and if they are, we will adequately prepare the attending engineer to reduce the risk of transmission during the visit.

• The online booking system will be updated to prompt customers to confirm that they are free from COVID-19 symptoms and have not been advised to self-isolate.

• Currently, we are fulfilling all maintenance, breakdown and installation calls, and will keep you updated if this changes.

If you have any questions or need to get in touch, please contact the Helpdesk on 01420 767373 or via email helpdesk@embassygas.com

Heating Upgrades now available in Book a Job!

We have just launched our new feature in the booking tool - you’ll now be able to book a selection of energy efficiency system upgrades including smart controls, thermostatic radiator valves and magntic system filters.

This feature will continue to evolve over the coming weeks with the implementation of further improvements to the system, and user experience.

To book your own Heating Upgrade simply click ‘Book a Job’ on the top right of the navigation bar, and select Service & Repair. You’ll be presented with a list of bookable services, and select Heating Upgrades.

...and the winner is

Thank you to everyone who took the time to send in an entry for our Amazon Voucher giveaway.

We asked you what would you like to see a heating company offer? what would improve your customer journey? is there something heating companies can do better?

We’ve received some fantastic ideas, some of which are a totally fresh approach to how we engage with our customers -

The winner of our Amazon Gift Voucher giveaway is..

Mrs. Janette Crawford from Haslemere

Congratulations, we’ll get your vouchers sent out to you asap.

Thanks again to everyone that responded, and we look forward to rolling-out the changes over the next 12 months.

Entries close midnight - Win £100 Amazon Vouchers

We’ve had an overwhelming response to our feedback request over the past month - this is your last chance to have your say and enter our prize draw for £100 Amazon Vouchers.

Simply send your thoughts and opinions on what would you like to see a heating company offer? what would improve your customer journey? is there something heating companies can do better?

Send your ideas to helpdesk@embassygas.com

We’ll pick a winner at random on 01/03/2020 - Good Luck!

BS 7593:2019 - Updates now Live

A fortnight ago, we told you how we were going to comply with the new British Standard regarding system cleaning - BS 7593:2019:

  • We will be introducing on-site system Inhibitor level tests as part of any Annual Service or Gas Safety Check, at no extra cost.

  • We’ll be updating the booking system to make it easy and convenient for our customers to opt to have their systems cleaned and/or re-dosed with central heating inhibitor during an Annual Service or Gas Safety Check if they know their systems have not been cleaned or re-dosed with inhibitor within the last 5 years.

  • We will use automation to send customers a free non-obligatory quotation to install a magnetic system filter to central heating systems that we work on that do not currently have one fitted.

  • For hard water areas above 200ppm, we will use automation to send customers a free non-obligatory quotation to install a scale reducer to systems that we work on that do not currently have one fitted.

  • We will continue to ensure central heating systems are cleaned, flushed and inhibited when we install a new boiler.

    We’re pleased to announce that these changes are now Live and will now be available on the booking system for Annual Service and Gas Safety Check jobs.

Roses are Red, Voilets are Blue...

..25% Discount especially for you.

Love is in the air here at Embassy Gas, and to show the appreciation for the strong start to the year our customers have given us we're rolling out 25% off our hourly rate for any One-off Breakdown Repairs until the end of the month - Simply book a Job using our booking tool and the discount will be applied.

Happy Valentines Day.

BS 7593:2019 - What you need to know about the new British Standards

The revised British Standard BS 7593:2019 has been introduced for the preparation, commissioning and maintenance of domestic heating and cooling water systems, superseding BS 7593:2006 which was immediately withdrawn. 

The standard now includes the following key changes for those specifying, installing and maintaining domestic heating and cooling systems:

  • For the first time, the fitting of a permanent in-line filter is required in addition to a chemical clean and fresh water flush before inhibitor is added

  • An in-line filter should be fitted to ALL systems

  • All recommended cleaning methodologies can be improved with external magnetite capture equipment and mechanical vibration of radiators

  • A water test is required to test the level of inhibitor and cleanliness of the system every year

  • Inhibitor should be re-dosed every five years or a full system water test undertaken

  • BS 7593:2019 is now applicable to both closed loop heating and cooling circuits

  • Biocide is required in cooling and low temperature heating systems, and should be considered for higher temperature systems for added protection during downtime

The changes aim to drive greater consideration for correct water treatment chemistry and filtration including prevention, maintenance and monitoring to properly protect a system for the long term.

Dr Neil Watson, ADEY’s Chief Technical Officer, explains: “We welcome the publication of the fully revised BS 7593:2019. The changes made acknowledge that chemical water treatment isn’t a fit and forget solution, and magnetic filters shouldn’t just be considered a ‘nice to have’. Including these solutions in British Standard’s BS 7593 recognises a critical shift in moving the industry towards a holistic approach to system maintenance.

“A high proportion of boilers that fail in the first year do so because of poor water quality, so by introducing regular testing and redosing, proper system cleaning and the mandatory installation of an in-line filter to the industry’s code of practice, we can significantly improve the efficiency and life expectancy of every household system. This represents massive potential to contribute to the reduction of carbon emissions.”

What Embassy Gas are doing to help compliance of BS 7593:2019:

  • We will be introducing on-site system Inhibitor level tests as part of any Annual Service or Gas Safety Check, at no extra cost.

  • Over the next 14 days, we’ll be updating the booking system to make it easy and convenient for our customers to opt to have their systems cleaned and/or re-dosed with central heating inhibitor during an Annual Service or Gas Safety Check if they know their systems have not been cleaned or re-dosed with inhibitor within the last 5 years.

  • We will use automation to send customers a free non-obligatory quotation to install a magnetic system filter to central heating systems that we work on that do not currently have one fitted.

  • For hard water areas above 200ppm, we will use automation to send customers a free non-obligatory quotation to install a scale reducer to systems that we work on that do not currently have one fitted.

  • We will continue to ensure central heating systems are cleaned, flushed and inhibited when we install a new boiler.

Farewell January, Welcome February.

So as we end January, and with the festive period now seemingly a distant memory, it's full steam ahead here at Embassy Gas - we are making lots of improvements to our services by measuring real time performance metrics such as total revenue, quote win rate, first time fix rate and returning customer rate, and will continue to roll-out updates to make your customer journey seamless and convenient. Additionally, new website functionality is now in development that will allow our customers the opportunity to not only get an online quotation for straight-swap boiler replacements quickly and conveniently but also the ability to book the job there-and-then and add any optional extras, such as one of our upcoming Service Plans, which will be introduced in the Summer.

Feedback Update

There's been a great response so far letting us know what you want from a local heating company, over 90 ideas have been presented within the first week, which is fantastic - in addition to the basics, there's a few very interesting ideas that we're looking to explore further.

Keep the suggestions coming - entries close midnight 29/02/2020 and we'll be selecting a participant at random that will receive £100 Amazon Vouchers.

We want your feedback! - win £100 Amazon Vouchers

Another week complete, and 2020 is now in full swing at Embassy Gas - Thank You to everyone that has used our new booking and quoting integrations, the feedback has been immensely positive and we'll continue to integrate new software so that getting an engineer to you when you need them is quick and convenient.

For a chance of winning £100 Amazon Vouchers, send us your ideas - what would you like to see a heating company offer? what would improve your customer journey? is there something heating companies can do better?

Email us a helpdesk@embassygas.com

Entries close midnight on 29/02/2020, Winner chosen from random 01/03/2020